April 7, 2003

Fay Besharat

Coldwell Banker Bain Associates

825 120th Avenue NE. Suite 100

Kirkland, WA 98033

Dear Fay,

Marshall and l want to express our sincere gratitude to you and Lyndal for the personal and professional attention given to us under our extraordinary circumstances.

We were very concerned about being an “absent seller" and how we were going to be able to conclude a sale in such a professional and timely manner as you have done for us. We are grateful for your arranging your schedule to fit our flights in and out of town on such a short notice. When we met with you, we knew that we would be in the very best of hands. Your knowledge of the Kirkland market gave us comfort that you would be able to locate the right person at the right price for the home we love.

We especially want to thank you for going beyond what one might expect in an agent. You were there for us as our eyes and ears. You communicated weekly, if not more, to us in our home away from home, which gave us comfort in knowing that you really cared personally for our well-being.

Moving a home is stressful enough, but when you are not there to see your home sold and packed up for a move is beyond emotional description. Your and Lyndal's personal assistance in meeting and arranging our move has been the greatest stress reliever anyone could possibly expect. We are so very thankful for your being there for us!

Fay, we would like to recommend you to the world beyond Kirkland! We have made a state-to-state move and a house-to-house move three times in the last four years. We have had agents in the past and we can certainly state that you are the most professional as well as personal agent we ever expected to have represent us in selling our home.

We could not have completed this long distance move with the ease we experienced without your help. Thank you so very much.

Sincerely yours,

Rebecca and Marshall Pettit

- Rebecca and Marshall Pettit