February 12, 2003

Fay Besharat

Coldwell Banker Bain Associates

825 120th Ave NE

Kirkland, WA 98033

Dear Fay,

It is with pleasure that l write this letter stating how professionally you and your staff handled both the purchase of my new home and the sale of my old home. As a 35 year veteran in the real estate business as a builder, instructor, lender and consultant, I have met and associated with many Realtors and can honestly say you stand out as a professional.

Do to my involvement in the industry, you were forced to “prove your point" on more than one occasion, but your advise was correct and timely. Your knowledge of our business and dealings with both sellers and buyers in the negotiation process makes you a valuable asset and caused me to be comfortable with your advice and recommendations.

l am also impressed with the quality and expertise of your staff as they became important in each aspect of the overall process. Lindal is a real asset to your organization.

I would be pleased to speak with any potential buyer or seller on your behalf and share my experience with them. Emmy and l love our new home and would love for you to come by for coffee. The buyers of our home are also very happy and are quite lovely people. Thank you for all your assistance, patience and consultation on out two transactions.

Warmest regards,

Mark J. Bornstein

- Mark J. Bornstein