January 28,2004

Ms. Fay Besharat

8525 120th Ave NE

Suite 100

Kirkland WA, 98033

Dear Fay:

Thank you very much for representing us on both the sale and of our home, and the purchase of a new one! Now we understand why you have been so successful, particularly in the West of Market area. Your knowledge of the market, combined with your pool of potential buyers and sellers that rely on you, prior to properties even coming on the market, are a huge plus. These alone give you a distinct advantage over our peers.

However, we believe your true asset is in the level of service you bring to your customers. You have redefined the way we think about service from a real estate professional. You took care of our every need and concern and made it all about us. Our thanks also to assistants, Lyndal and Violet.

You are welcome to use as a reference with any of your prospective clients.

Sincerely,

Jeffery & Valynn Leach

P.S. How could we not say great thing about you when you stood on your head to make a deal for us?!

- Jeffery and Valynn Leach